Nazareth Home has received Pinnacle Quality Insight’s 2022 Customer Experience AwardTM, qualifying in the category of skilled nursing facility. The award signifies Nazareth Home’s continued dedication to providing best-in-class healthcare services for seniors.
The customer satisfaction report by Pinnacle Quality Insight is designed to measure residents’ satisfaction with regard to their quality of care and quality of life.
The Highlands and Clifton Campuses both received awards for skilled care. The Highlands Campus was also awarded for its personal care program. To qualify for the Pinnacle Customer Experience Award™, Nazareth Home had to score in the top 15 percent of the nation across a 12-month average. Out of 2,700 care providers and 150,000 customer interviews, only those facilities that scored in the 85th percentile or higher received an award.
President/CEO of Nazareth Home, Mary Haynes, described receiving this recognition as a great honor, stating that the organization’s priority is keeping the residents safe, healthy and engaged.
“We are thrilled to be awarded for providing an environment that engages employees to deliver award-winning care where elders can thrive, and families can feel confident their loved one is receiving the best care,” said Haynes. “We are making our mark on the national scale by providing exceptional person-centered care to the elders we serve at both our locations.”
Throughout its long history of serving the community, Nazareth Home has placed a strong emphasis on ensuring that the individual needs of every resident are met. A sampling of Nazareth Home’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well as opportunities to rate Nazareth Home in specific categories. Every month, Nazareth Home gathers its real-time survey results to gain a better understanding of the residents’ needs and make enhancements when necessary.