Baptist Health is hiring 250 patient access coordinators for its call centers in Louisville and Lexington, Kentucky.

The Louisville-based coordinators will work at the Patient Connection Hub in Commerce Crossing near Hillview, fielding calls from patients to their Baptist Health Medical Group providers across Kentucky and Southern Indiana to schedule appointments, complete referrals, retrieve medical records, and provide other services. The Lexington Patient Connection Hub is at 2525 Harrodsburg Road. 

The hub is a one-stop experience designed to streamline patient and provider communication. In this healthcare call center, agents are trained to quickly connect new and established Baptist Health patients to their physicians and improving the patient’s ability for our patients to efficiently access the care they need.

“Baptist Health is known for its compassionate care, and we are seeking people with that caring and helpful spirit for these teams,” said Anne Williams, Patient Connection Hub executive director. “This will be a fast-paced environment and successful candidates must communicate effectively, remain composed in times of stress, and consider all patient and provider information as highly confidential.”

Sought are those with strong computer skills – particularly with scheduling and healthcare software – plus good research and problem-solving skills. Medical office experience is desired, but not required, as paid training is provided.

Call center hours are 7 a.m.- 6 p.m. Monday through Friday (????) with flexible scheduling available. There is a sign-on bonus for new hires. Benefits include medical, dental and vision insurance, paid maternity/paternity leave, paid time off and 403-B plan retirement account.